By booking Happy Hippo you agree that the quote snapshot is the price we will charge, that indoor/outdoor details must be confirmed before we auto-confirm environment-dependent setups, and that payment in full after approval holds the date. After we confirm the details, you have 24 hours to pay or the spot is released and you will need to submit a new request. Photos may be taken during or around your event and used by Happy Hippo for marketing, including social media and our website, unless you tell us in writing before the event. Watch your email (and spam). Payment questions: bookings@happy-hippo.fun. We never store card numbers in Happy Hippo.

UNUSED SERVINGS

Booked servings are reserved for your event and are non-refundable if unused. For example, if 80 servings are booked but fewer than 80 are served, no refund or credit is issued for the unused servings.

DELAYS & RESERVED SERVICE TIME

Happy Hippo arrives before the scheduled start time to allow for setup and intends to be ready at the start time provided by the customer. Your reserved service time begins at that scheduled time and is not extended because of customer, venue, or guest delays.

This includes delays caused by blocked or unavailable setup areas, vehicles parked where Happy Hippo is scheduled to operate, lack of access to the event space, guests arriving late, schools or organizations sending participants out late, or similar circumstances outside Happy Hippo's control. Additional service time, when available, may require an additional fee.

CANCELLATIONS

All bookings reserve a specific date and time for your event. Cancellations made 14+ days before the event are eligible for a refund minus a 10% administrative fee. Cancellations made 7–13 days before the event receive a 50% booking credit. Cancellations made less than 7 days before the event are non-refundable.

Booking fees, weekend surcharges, travel fees, and other non-recoverable costs may be non-refundable once incurred.

RESCHEDULING

Bookings may be rescheduled one time with at least 14 days' notice, subject to availability. The new event date must occur within 12 months of the original event date. Any price increases, additional travel charges, weekend fees, or service changes applicable to the new date will be the customer's responsibility.

Requests made less than 14 days before the event are treated as cancellations unless Happy Hippo agrees otherwise.

WEATHER & UNSAFE CONDITIONS

Outdoor events should have a suitable backup plan whenever possible. Happy Hippo may delay, modify, pause, relocate, or cancel service when weather or site conditions create a safety concern for our team, guests, vehicles, or equipment.

Weather-related cancellations do not automatically qualify for a refund. When Happy Hippo determines that an event cannot safely operate because of severe weather or unsafe conditions, payments may be transferred as a credit toward a rescheduled event within 12 months.

Light rain, heat, cold, clouds, forecast uncertainty, or a customer's decision not to proceed when Happy Hippo is able to safely provide service does not qualify for a weather refund.

HAPPY HIPPO CANCELLATIONS

If Happy Hippo must cancel for a reason unrelated to weather, safety, customer actions, or circumstances outside our reasonable control, the customer may choose a rescheduled date or a full refund of amounts paid for services Happy Hippo is unable to provide.